Privacy Policy

When you visit or use the Platform, we automatically collect certain technical and behavioural data:

• ▸Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers.
• ▸Usage Data: Pages visited, search queries entered, listings viewed, time spent on pages, click patterns, scroll depth, buttons clicked.
• ▸Location Data: Approximate location derived from IP address; precise GPS location (only if you grant permission in the mobile app for proximity-based search features).
• ▸Log Data: IP address, access timestamps, referrer URLs, error logs, and session identifiers.
• ▸Cookie & Tracker Data: Preferences, session tokens, and analytics identifiers stored via cookies, web beacons, and similar technologies. See Section 10 for full details.

• ▸Social Login Data: If you register or log in using Google, Facebook, or another social account, we receive your name, email address, and profile picture from that provider, subject to your privacy settings on that platform.
• ▸Partner & Referral Data: If you are referred to the Platform by a partner or affiliate, we may receive basic referral information from that partner.
• ▸Public Records & Verification Services: We may cross-reference listing data against publicly available government records (e.g., RERA portals, municipal databases) for verification purposes.

• ▸Creating and managing your account and user profile.
• ▸Displaying your property listings to relevant buyers, renters, or tenants.
• ▸Connecting buyers and renters with property owners, agents, and developers.
• ▸Processing payments for paid services and issuing receipts.
• ▸Enabling in-Platform communication between users through our chat and inquiry systems.
• ▸Delivering property alerts, saved search results, and shortlist notifications.

• ▸Verifying the identity of users, particularly for broker and developer accounts.
• ▸Cross-checking listing details against public RERA databases for compliance.
• ▸Detecting and investigating fraudulent listings, fake accounts, or suspicious activity.
• ▸Assigning and displaying the Verified Listing badge where criteria are met.

• ▸Sending transactional messages — account creation confirmations, password resets, payment confirmations, listing approval/rejection notices.
• ▸Sending property recommendation alerts and saved search notifications (with your consent or as part of our service).
• ▸Sending promotional and marketing communications about new features, platform updates, or relevant real estate offers (with your consent; you may unsubscribe at any time).
• ▸Contacting you in response to support requests or grievances.

• ▸Personalising the property listings, articles, and tools shown to you based on your search history, location, and stated preferences.
• ▸Analysing usage patterns to improve Platform design, navigation, and feature sets.
• ▸Generating anonymised, aggregated market insights and trend reports.
• ▸Conducting A/B testing to evaluate new features and user experience improvements.

• ▸Complying with applicable laws, regulations, and government orders.
• ▸Responding to valid legal processes — court orders, summons, and law enforcement requests.
• ▸Enforcing our Terms of Service, Terms of Use, and other platform policies.
• ▸Maintaining records required under RERA, GST, and other applicable legislation.

When you submit a property inquiry or express interest in a listing, your contact details and profile information (name, phone number, email) are shared with the property owner, listing agent, or developer relevant to that inquiry. This sharing is integral to the Platform's core service and you consent to it by submitting an inquiry. Similarly, when you list a property, your contact details are visible to prospective buyers and tenants.

We share data with trusted third-party vendors who process data on our behalf under strict contractual obligations, including:

All service providers are required to process your data only for the specified purpose, in accordance with our instructions, and under contractual data processing agreements that include appropriate security and confidentiality obligations.

If you explicitly request information from a Partner (e.g., a home loan partner, insurance provider, or legal service listed on the Platform), we may share relevant data with that Partner to fulfil your request. Such sharing will only occur after you have expressly consented to it, either through a specific consent prompt or by submitting an inquiry directed at the Partner.

We may disclose personal data to government authorities, regulatory bodies, courts, or law enforcement agencies when required by applicable law, court order, summons, or other valid legal process. We will notify you of such disclosure where permitted by law.

In the event of a merger, acquisition, restructuring, or sale of Property Pointers, your personal data may be transferred to the acquiring entity. We will notify you before your data is transferred and becomes subject to a different privacy policy.

Property Pointers implements a comprehensive set of technical, physical, and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These include:

• ▸Encryption in Transit: All data transmitted between your device and our servers is encrypted using TLS 1.2 or higher (HTTPS).
• ▸Encryption at Rest: Sensitive data stored in our databases is encrypted at rest using industry-standard encryption algorithms.
• ▸Access Controls: Access to personal data is strictly limited to authorised personnel who require it for their job functions, on a need-to-know basis.
• ▸Authentication: All employee accounts accessing production systems require multi-factor authentication (MFA).
• ▸Password Security: User passwords are never stored in plain text; they are hashed using industry-standard algorithms (bcrypt or equivalent).
• ▸Penetration Testing: We conduct periodic security audits and penetration testing by qualified third parties to identify and remediate vulnerabilities.
• ▸Incident Response: We maintain a documented data breach response plan and will notify affected users and relevant authorities in the event of a significant data breach, as required by applicable law.
• ▸Vendor Security: Third-party processors are subject to contractual security requirements and are assessed for compliance.

The security of your account also depends on you. You are responsible for maintaining the confidentiality of your login credentials, using a strong and unique password, and logging out of shared devices. Property Pointers will never ask for your password via email, phone, or any channel other than the login screen.

Cookies are small text files stored on your device by your browser when you visit a website. Property Pointers uses cookies and similar technologies (web beacons, pixel tags, local storage, session storage) to operate the Platform effectively and to understand how users interact with it.

You can manage your cookie preferences at any time through our Cookie Preference Centre, accessible via the cookie banner displayed on your first visit, or through your browser settings. Please note that disabling strictly necessary cookies will impair the Platform's core functionality.

Some browsers include a "Do Not Track" (DNT) feature. The Platform currently does not respond to DNT signals from browsers, as there is no industry-wide standard for how to interpret them. You may, however, use our cookie preference controls to limit tracking.

With your consent, we may send you promotional communications about new property listings matching your saved searches, platform feature updates, real estate market reports, and special offers from Property Pointers or its partners. You can opt out of promotional communications at any time by clicking "Unsubscribe" in any email or by updating your notification preferences in your account settings.

We will continue to send you transactional messages (account confirmations, OTPs, payment receipts, listing approval/rejection notices, inquiry notifications) even if you opt out of promotional communications, as these are essential to providing the Services.

By registering on the Platform or submitting a property inquiry, you expressly consent to Property Pointers contacting you via calls, SMS, and WhatsApp in connection with the Services, even if your number is registered with the National Do Not Call (NDNC) or Do Not Disturb (DND) registry. This consent may be withdrawn by writing to privacy@propertypointers.com.