Terms of Service

To register and use the Platform, you must:

• ▸Be at least 18 years of age and legally capable of entering contracts under applicable law.
• ▸Not be barred from receiving services under the laws of India or any other applicable jurisdiction.
• ▸Provide accurate, complete, and current registration information.
• ▸Not have been previously suspended or removed from the Platform by Property Pointers.

You may be required to register for an account to access certain features of the Platform. During registration, you must provide true, accurate, current, and complete information about yourself. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

You agree to notify Property Pointers immediately at support@propertypointers.com upon becoming aware of any unauthorized use of your account or any other breach of security. Property Pointers will not be liable for any loss or damage arising from unauthorized use of your credentials prior to notification.

• ▸Individual / Home Seeker Account: For buyers, renters, and PG seekers searching for residential properties.
• ▸Owner / Seller Account: For property owners wishing to list their property for sale or rent.
• ▸Builder / Developer Account: For registered real estate developers listing new projects.
• ▸Broker / Agent Account: For licensed real estate professionals listing on behalf of owners.
• ▸Partner Account: For entities enrolled in the Property Pointers Partner Network programme.

• ▸Property Search & Discovery: Browse and filter thousands of residential and commercial property listings across Delhi, Noida, Greater Noida, Gurugram, Ghaziabad, Jaipur, and Pune.
• ▸Free Property Listing: Owners and agents can post properties for sale, rent, or PG/Co-Living free of charge, subject to fair use limits.
• ▸Virtual Tours: Immersive 3D property tours available for select listings, allowing remote property viewing.
• ▸EMI Calculator: A financial tool to estimate loan eligibility and EMI amounts. Results are indicative only and are not financial advice.
• ▸Market Insights: Data-driven price trends, area-level analytics, and investment information for major cities.
• ▸Lead Management: Tools enabling property owners, brokers, and developers to manage incoming buyer or renter leads.

• ▸Featured / Boosted Listings: Enhanced visibility through paid promotional slots on the Platform.
• ▸Developer Project Pages: Dedicated microsites and banner placements for builders and developers.
• ▸Partner Network Subscription: Preferential lead access, analytics dashboards, and branding benefits for enrolled partners.
• ▸Vendor Marketplace: Paid listings and service promotion for ancillary real estate services.

The Platform may include or link to third-party services such as home loan providers, legal consultation services, interior design firms, and insurance providers. Property Pointers does not endorse these third-party services, and their use is governed by the respective service providers' terms and conditions.

When posting a Listing on the Platform, you represent and warrant that all information provided — including property location, area, configuration, price, ownership status, photographs, and legal compliance — is true, accurate, and not misleading. You are solely responsible for the accuracy and completeness of your Listing.

• ▸All property areas must be expressed in standard units (sq. ft. or sq. mt.) as prescribed under RERA.
• ▸Listings must not promote, target, or restrict access based on religion, caste, community, race, gender, or any other prohibited ground under applicable Indian law.
• ▸All photographs and media must accurately represent the listed property and must not be misleading or digitally fabricated.
• ▸Listings for under-construction projects must include valid RERA registration numbers applicable to the respective state.
• ▸Pre-launch offers and unregistered projects must be clearly disclosed as such; Users dealing in unregistered projects do so entirely at their own risk.

Property Pointers reserves the right to remove, disable, or modify any Listing that, in our sole discretion, violates these Terms, applicable law, or community standards — without prior notice to the listing User. Repeat violations may result in account suspension or termination.

By submitting a Listing, you grant Property Pointers a non-exclusive, royalty-free, worldwide, sub-licensable licence to use, reproduce, display, distribute, and promote the Listing content across the Platform, its marketing channels, partner platforms, and affiliated media for the purpose of delivering the Services.

• ▸Use the Platform only for lawful purposes and in compliance with all applicable laws and regulations of India.
• ▸Provide truthful and up-to-date information in all interactions on the Platform.
• ▸Not impersonate any person, organisation, or entity, or falsely represent your relationship with any person or organisation.
• ▸Not use the Platform to facilitate services or transactions outside of the Platform in a manner intended to circumvent our payment systems or terms.
• ▸Promptly remove or update any Listing once the property is no longer available (sold, rented, or taken off the market).

• ▸Conduct your own independent due diligence before committing to any property purchase, rental, or investment decision.
• ▸Independently verify the identity of the property owner or authorised representative before making any payment or signing any agreement.
• ▸Not pay any property visit charges, gate-pass fees, or advance booking amounts to individuals contacted through the Platform without appropriate legal documentation.
• ▸Report suspicious, fraudulent, or misleading listings to Property Pointers at report@propertypointers.com promptly.

• ▸List only properties for which you hold valid ownership or duly authorised rights to advertise.
• ▸Disclose all material facts about the property, including encumbrances, disputes, pending approvals, or legal proceedings.
• ▸Ensure that all listed projects comply with applicable RERA requirements in the relevant state.
• ▸Respond promptly and honestly to genuine inquiries received through the Platform.

• ▸All developers listing new residential or commercial projects on the Platform must provide a valid RERA registration number for each project in the applicable state.
• ▸Project details displayed on the Platform must be consistent with details registered with the respective State RERA authority.
• ▸Any material updates to a project (completion dates, specifications, or approvals) must be promptly updated on the Platform Listing.
• ▸Property Pointers reserves the right to delist projects found to be non-compliant with RERA requirements.

Property Pointers makes reasonable efforts to verify RERA registration details for listed projects; however, it is the sole responsibility of the developer to maintain compliance. Property Pointers shall not be held liable for any inaccuracy in RERA information provided by developers.

Real estate agents and brokers operating on the Platform must possess a valid RERA agent registration number in the state(s) where they practice. Property Pointers may request proof of RERA agent registration at any time and may remove non-compliant agent accounts.

• ▸The zero-brokerage model applies to direct owner listings where Properties are listed by their owners and buyers/renters are connected directly.
• ▸Property Pointers charges no transaction fee or commission from buyers or renters for establishing contact with a property owner through the Platform.
• ▸The Platform may charge listing fees, promotional fees, or subscription charges to property owners, developers, or brokers separately from buyer/renter interactions.

Properties listed by licensed real estate agents or brokers may be subject to brokerage commissions as agreed between the broker and the buyer/renter. Such listings will be clearly identified. Property Pointers is not responsible for brokerage agreements between Users and third-party brokers.

Certain features of the Platform (including featured listings, developer project pages, partner subscriptions, and vendor marketplace placements) are offered on a paid basis. All payments for paid Services must be made on a 100% advance basis unless otherwise explicitly stated in a separate written agreement.

All fees are exclusive of applicable taxes, including Goods and Services Tax (GST), unless explicitly stated otherwise. You are responsible for paying all applicable taxes arising from your use of paid Services.

• ▸Payments made for listing plans, promotional packages, or subscriptions are non-refundable once a Service has been activated or utilised, except where required by applicable law.
• ▸Refunds, if any, shall be processed at the sole discretion of Property Pointers and may take 7-14 business days to reflect in the User's bank or payment account.
• ▸In the event of a technical error resulting in a duplicate payment, Property Pointers will investigate and, upon confirmation, process a refund within 15 business days.
• ▸No refund will be issued for listings that are removed due to violations of these Terms.

Property Pointers accepts payments through authorised payment gateways including UPI, net banking, credit/debit cards, and other methods made available from time to time. Property Pointers does not store payment card information; all payment processing is handled by compliant third-party payment processors.

Any billing disputes must be raised with Property Pointers within 30 days of the disputed charge. After this period, charges will be deemed accepted and non-disputable.

Property Pointers' Partner Network connects real estate professionals — including brokers, agents, developers, and financial advisors — with buyers and sellers on the Platform. Partners must agree to a separate Partner Agreement and comply with all applicable RERA and professional standards.

• ▸Partners are solely responsible for the accuracy of their listings and the quality of their services.
• ▸Property Pointers makes no warranty regarding the performance, conduct, or reliability of any Partner.
• ▸Disputes between Users and Partners must be resolved directly between the parties.

The Vendor Marketplace features third-party service providers offering ancillary real estate services. Engagement with any Vendor is at the User's sole discretion and risk. Property Pointers does not endorse, guarantee, or take responsibility for the services provided by Vendors. Disputes with Vendors must be addressed directly with the respective Vendor.

The Platform may contain links to third-party websites. Property Pointers does not control these sites and is not responsible for their content, privacy practices, or accuracy. Visiting third-party links is at your own risk.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform and its content solely for personal, non-commercial purposes in connection with the Services.

• ▸Scraping, crawling, or systematically extracting data from the Platform using automated tools.
• ▸Reproducing, republishing, or commercially exploiting any Platform content without prior written consent from Property Pointers.
• ▸Using Property Pointers' trademarks, logos, or brand elements in any manner without express written permission.
• ▸Reverse engineering, decompiling, or disassembling any software or technology underlying the Platform.
• ▸Creating derivative works based on the Platform's proprietary content or technology.

You retain ownership of the Content you submit to the Platform. However, by submitting Content, you grant Property Pointers a perpetual, irrevocable, worldwide, royalty-free, sub-licensable licence to use, reproduce, adapt, publish, translate, and distribute your Content across the Platform and its affiliated channels for the purpose of providing and promoting the Services.

By using the Platform, you consent to the collection, storage, and processing of your personal data as described in our Privacy Policy, which is incorporated into and forms a part of these Terms. Your data may be used to:

• ▸Provide, maintain, and improve the Services.
• ▸Verify your identity and account information.
• ▸Facilitate connections between buyers, sellers, renters, and landlords.
• ▸Send you relevant property alerts, promotional communications, and Service notifications (subject to your preferences).
• ▸Comply with legal and regulatory obligations.
• ▸Conduct anti-fraud, security, and compliance monitoring.

By registering on the Platform or submitting an inquiry for a property, you authorise Property Pointers to contact you via calls, SMS, WhatsApp, email, and push notifications — even if you are registered with the National Do Not Call (NDNC) or Do Not Disturb (DND) registry — in relation to the Services and relevant property opportunities.

When you submit an inquiry for a Listing, your contact details and profile information may be shared with the relevant property owner, seller, developer, or broker. By submitting an inquiry, you consent to this sharing of information. Property Pointers may also share anonymised, aggregated data with research and analytics partners.

Property Pointers implements physical, technical, and administrative security measures designed to protect your personal data from unauthorised access, disclosure, or misuse. However, no system is entirely infallible, and Property Pointers cannot guarantee absolute security of your data.

Property Pointers reserves the right, at its sole discretion, to suspend, restrict, or permanently terminate any User account — with or without prior notice — in the following circumstances:

• ▸Violation of any provision of these Terms of Service.
• ▸Submission of false, fraudulent, or misleading information or Listings.
• ▸Non-compliance with applicable RERA requirements.
• ▸Engagement in prohibited conduct as described in Section 18.
• ▸Complaints received from other Users, regulatory authorities, or law enforcement agencies.
• ▸Extended periods of account inactivity.
• ▸Legal obligations or court orders requiring account restriction.

Upon account termination, all your Listings will be removed from the Platform, access to your account will be disabled, and any unused paid credits or subscriptions will be forfeited (subject to any applicable legal refund rights). Property Pointers shall not be liable for any loss or damage arising from account termination.

You may delete your account at any time by contacting us at support@propertypointers.com. Deletion of your account does not automatically remove active Listings from the Platform; you must remove them manually prior to account deletion, or request Property Pointers to do so.

In the event of any dispute, controversy, or claim arising out of or in connection with these Terms, the Services, or any transaction facilitated through the Platform, the parties shall first attempt to resolve the matter through good-faith negotiations for a period of thirty (30) days from the date on which the dispute is notified in writing.

If the dispute cannot be resolved by negotiation within the prescribed period, it shall be referred to and finally resolved by binding arbitration under the Arbitration and Conciliation Act, 1996, as amended. The arbitration shall be conducted by a sole arbitrator mutually agreed upon by the parties. The seat of arbitration shall be New Delhi, India. The language of the arbitration proceedings shall be English.

Nothing in this Section shall limit a User's right to file a complaint with a Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, if the User qualifies as a "consumer" under that Act.

You agree that any disputes will be resolved on an individual basis only, and not as a class, consolidated, or representative action. You waive any right to bring or participate in class action proceedings against Property Pointers.